A minimal Internet Order Fee may apply to certain orders placed online.
Refund Policy
Deposits are non-refundable.
No refunds or cancellations on personalized or dated items.
No refunds after scheduled delivery date on campus.
No products will be held for delivery after graduation day. (They will be returned to our factory.)
No changes to or downsizing of packages or orders is allowed after 72 hours of placing orders.
Refunds will only be granted in the cases of non-graduation and/or changing of schools. Refund requests must be submitted by mail and must include signed documentation from the school stating one of the above two reasons. All refunds are subject to approval by the company and a request does not guarantee a refund will be made. All refund requests require 4 to 6 weeks for processing.
Written refund requests must include the following:
1. Copy of student's original order receipt.
2. Written confirmation from the school (on school letterhead) that student did not graduate.
3. Written request for refund from student that includes student's name, school name, address, city, state, zip code and phone number. Check will be made payable to student at the address provided unless otherwise indicated.
All refund requests must be received in our office prior to June 30 of the graduation year. No refunds will be issued after that date.
All items that are subject to a refund must be in our office in 100% new condition and original packaging prior to graduation to be eligible. Refunds will be issued when items have been returned to our Anaheim office.
A $10 restocking fee will be applied to all cancelled cap & gown orders.
School provided item refunds will be determined by the school and Forell & Associates is not responsible for refunds on these items.
Exchanges
Exchanges will only be allowed for damaged items or ill fitting cap & gowns provided supplies are still available.
Undeliverable Merchandise
Undelivered merchandise will be held until graduation day and MUST be picked up from your school or our office during that time frame. Unclaimed merchandise, including caps and gowns, will not be eligible for a refund. Herff Jones assumes no responsibility for orders shipped to an incomplete or incorrect shipping address provided by the customer. Any additional shipping charges for such orders will be the responsibility of the customer and will be charged to the credit card used on the order. If an order is refused, shipping and handling charges are not refundable.
Policies
Orders and pricing are subject to audit when received by our office and will be adjusted accordingly. We do all that we can to notify a customer in this instance but cannot guarantee it.
No checks will be accepted 2 weeks prior to delivery or at delivery. All checks require a 2 week clearing period before products will be delivered. Returned checks will be subject to a $25 fee each time they are returned.
Rings ordered through Herff Jones must be paid in full before Cap & Gowns will be released for graduation.
Please send written inquiries to:
Forell & Associates
21520 Yorba Linda Blvd. #G-301
Yorba Linda, CA 92887
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